Good call centers have the potential to take your business to the next level. Likewise, a badly run call center can take your business to an early grave. But due to the many dynamics of modern-day businesses, it has been seen that companies are left with no time to focus on their call center work. This is an alarming sign and does not augur well for such enterprises. Mismanaged call centers can be a major pain point for business owners and hence, there is a need to check on their operations timely. One lesser known fact about call center operations is the leeway taken by agents, which generally goes unnoticed and can be really harmful. In their effort to pacify the customers, agents sometimes make promises, which on the surface do not look like a big deal. However, when left unfulfilled these promises can be fateful and may become the cause of your customers leaving you in a hurry. Promises: Why They Are Bad for Business? Unlike the promises made by a brand about i...
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