Stop Wasting Money on Training by Employing Call Center Outsourcing

In most business processes, training has a fixed place. Mostly, it is carried out in the initial stages – either when the employees are new or a brand-new process is introduced. But, in the call center universe, trainings are perpetual in nature. There is always something new happening, and agents need to be kept in loop.

So, a lot of money is spent on hiring trainers, allocating training rooms and devising training material. When call centers are run as in-house operations, the cost of trainings can be really high. In contrast, call center outsourcing provides a cost-effective and more efficient platform as far as training expense is concerned.

Why In-House Training Costs are High?

If you are unclear about why in-house training costs are high, then have a look at the following reasons:

Employment of trainers for one process only is inefficient

In-house call center operation is all about supporting the core product/service. Hiring a full-time trainer for just one process is not very efficient. There will be times when there will be no need to train the workforce, and the trainers will get paid for doing absolutely nothing. Such situations are very much common in on-premise call centers. Some companies try to use team leaders, quality analysts and managers as trainers, and most of the times this tactic does not work. A lack of focus and relevant experience inhibit the knowledge delivery by non-professional trainers.

Inability to spend on cutting-edge eLearning solutions

Modern-day learning methodology has evolved considerably in the recent years. Classical training methods, in which, a trainer guides a classroom filled with agents is not considered very effective. There is a need to complement traditional training with eLearning. But, for a company running an in-house call center, expenditure on conceptualizing expensive eLearning does not make good business sense. In contrast, a call center outsourcing company requires eLearning for many processes. It already has contracts in place with eLearning services providers, and hence it can acquire relevant eLearning modules for every client at modest prices.

The above-mentioned reasons are the most debilitating for a business in terms of costs. In these times of high competition, companies are struggling to sustain profits. And, spending additionally on procuring resources for a side operation is not justifiable.

Wisdom for Finding the Right Call Center Outsourcing Partner

Not all call center outsourcing companies have training departments with the required training talent. And, this can become a stumbling block in the progress of your business. Therefore, you should make the selection with great care by following the tips mentioned below:

Look for exchange rate profit

Currency exchange rate can be exploited by companies to maximize the return from an outsourcing endeavor. There are many terrific call center outsourcing companies in India that can improve the quality of your call center work. And at the same time, they can help you reduce the cost because of the low value of their native currency.

Look for scalability

A call center outsourcing decision becomes a profit churner only when it is sustained for a long duration. If you constantly keep on changing your partner, then you would end up with more troubles than positive results. Always look for scalability, which can be achieved by partnering with a company that has a perpetual supply of call center talent. Such a company can help you scale exactly as per requirements, which ultimately results in more profits for your business operation.

Based in India, Vcare is a phenomenal call center outsourcing company with a completely scalable workforce. It takes trainings very seriously and has some of the best trainers in the call center industry.