Call Center Services

IT boom and globalization have been two of the biggest transformative forces that have changed the way companies operate. The relevance of pertinent data has grown manifold and we are seeing Artificial Intelligence (AI) creeping into nearly all business operations. In this scenario, web research services are deemed essential for the growth of businesses by many CEOs and CTOs.  The decision makers acknowledge the fact that if they are not proactive and use the data for business purposes, their competitors will outpace them with their growth.   While running an in-house operation for such a side task does not seem like a lucrative proposition, many are looking to outsource web research services .  Web Research for Business: Not as Easy as it Seems ‘Web research’ on the face of it looks like a menial task, which anyone with basic knowledge of a web browser would like to claim that he/she can perform. However, taking this task lightly, especially for business ...

Good call centers have the potential to take your business to the next level. Likewise, a badly run call center can take your business to an early grave. But due to the many dynamics of modern-day businesses, it has been seen that companies are left with no time to focus on their call center work. This is an alarming sign and does not augur well for such enterprises.  Mismanaged call centers can be a major pain point for business owners and hence, there is a need to check on their operations timely. One lesser known fact about call center operations is the leeway taken by agents, which generally goes unnoticed and can be really harmful. In their effort to pacify the customers, agents sometimes make promises, which on the surface do not look like a big deal. However, when left unfulfilled these promises can be fateful and may become the cause of your customers leaving you in a hurry. Promises: Why They Are Bad for Business? Unlike the promises made by a brand about i...

Success in business is a result of different factors. Dynamics like cost, quality and customer service play a major role in deciding whether your product/service will be a success or not. However, there is one factor that not many are aware of, which is known to drive sales upwards and profits skywards. This hidden factor that influences customer decisions without them even knowing it is…Surprise! Surprise! Their very own ignorance.  However, with passing time and easy accessibility of knowledge via the Internet, we are seeing customer ignorance fade quite rapidly. But, there are still times when companies that reap rewards because of this ignorance fail to realize this fact. They credit their success to their very own ingenuity and hard work.  For example, a company in the US making profits through their product will start suffering losses if/when their customers come to know about a better product imported from Mexico sold at a lower price. And, given the prolife...

Telecom billing requirements go hand-in-hand with the emergence of new technologies in the telecom industry. Depending on the complexity of the technology, the complexity of the billing system also rises. This is why; most telcos feel the need to overhaul or amend their current telecom billing software solution whenever a new technology is launched.  New techs like OTT and IoT have befuddled telcos with their sheer magnitude and resource requirements. To track and monetize these services, the traditional telecom billing and payment software solutions are found to be useless. The need for modern cloud-based solutions is becoming more pressing than ever before. The Importance of a Quality Telecom Billing Service Provider As most telcos are too busy in performing their core competencies, they have to rely on a telecom billing service provider for their billing tasks. Therefore, the selection of a billing provider should be done with great care.  Considering ...