Call Center Services

Have you ever felt enraged after talking to a customer support agent? If the answer is in the affirmative, then you would be shocked to know that you are not alone. Many callers have felt like throwing their phones after an awful experience with an agent. It is not to say that the fault has always being with the agents, as many a times it is the product that fuels the rage in customer. However, if you have outsourced your inbound call center services and often receive complaints about customer care representatives’ behavior, which cannot be directly linked to the quality of the product, then it is time rethink your options. It is all well and good to wake up late and make a switch to a better call center outsourcing service ; however, customers lost through bad service are hard to regain. This is why; you need to find the best call center in your first attempt to minimize the damage to your reputation. Importance of the Vision and Work Culture of a Call Center One of th...

“First there is god and then there is customer.” Source: Owner of every successful business. This is the untold truth accepted by all successful businesses prevalent in the world. Customers are directly responsible for success or failure of any business operation and shape the fortune of organizations. This is why; you should always lend an ear when they are speaking and be there for them even when they are not. More than just hearing them out just for the sake of it, you should listen to them closely and understand their every concern. Although, this is true for most businesses, the importance of listening to customers increases when you are part of customer support services . How Listening Helps in Providing Customer Support Services? You may find snobbish customer care executives bragging about how they treat customer with complete disdain, never listen to them and still get positive results. This may be true as far as personal scores are concerned; however when it come...

In the past few decades, India has cemented its reputation as one of the finest hubs of technology in the world. It is regarded as the premier destination for outsourcing tech-related businesses – the most prominent example being the BPO industry. If you are looking to outsource your customer support outside your country and haven’t explored this region, then it’s high time you look at the many advantages call center services India offers.  Why Choose Call Center Services in India? Due to India’s colonial past, people here are familiar with English language. A major section of the population speaks good English, which makes it easier to hire call center executives. Cities like Mumbai, Bangalore and Delhi have above par infrastructure built specifically for accommodating IT workers. Especially, India’s Delhi NCR region that includes places like Noida and Gurgaon has been renowned all over the world for its IT-related capabilities. Any company looking to outsource its bus...

Telecom billing systems have become very important for the overall operations of telecom companies. In this age of information, customers are aware of their entitlements and expect complete transparency in the billing process. It is imperative for a telecom firm to understand the importance of their telecom billing service and ensure foolproof operation. Everything from CDR (Call-Detail Record) to bill generation should be done with utmost care to provide accurate details to the customer. Only when you provide customers with accurate details, you can expect them to be satisfied about the services. Why Billing is Crucial in Telecom? Every time a customer uses his phone for accessing his mails or making a call, the telecom billing system comes into action and captures the details. As many customers use different services at any given instance, the task of tracking data and talk time becomes complex. This is why a telecom firm should pay special attention to its billing procedu...